If you want to return an item In accordance with the applicable consumer protection regulations in the European Union and Spain, the consumer is entitled to a fourteen (14) calendar day period to exercise the right of return.

Failure to provide valid and verifiable proof of shipment of the return within the statutory period, including the shipping label and the tracking number, shall result in the return being deemed out of time and expressly excluded from acceptance and processing.
The tracking number must clearly demonstrate that the return shipment was dispatched within the fourteen (14) calendar day statutory period from the delivery of the item. Returns lacking verifiable tracking evidence within this timeframe will not be accepted.
The consumer must provide, within the aforementioned period, the order number, the reason for the return, and the documentation evidencing shipment, such requirements constituting an essential condition for the validity of the return procedure.

Pursuant to the Union Customs Code (Regulation (EU) No 952/2013) and the applicable Spanish customs regulations, the sender of the return shipment shall be deemed the declarant and party responsible before the customs authorities, assuming full responsibility for any duties, taxes, customs charges, administrative fees, surcharges, or incidents arising from customs clearance.

The company shall not act as importer, shall not provide customs representation, nor undertake any customs formalities, and expressly reserves the right to refuse any return subject to customs clearance or associated costs.

What can be returned?

• Items must be unused, unworn, and in perfect condition.
  
• Everything must come back in its original packaging — tags, accessories, documentation, the works.
  
• If an item arrives back to us in a condition that we cannot resell, we cannot issue a refund.
  

Non-returnable items

• Custom-made items
  
• Items bought through third-party retailers
  
• Products damaged by misuse
  

Defective or wrong item?

Email us and we fix it.

Send a photo or video if needed — we’ll replace or refund it once confirmed.

Refund timing

Once we receive and approve your return, we’ll refund you to your original payment method.

Banks may take up to 14 business days to show the credit.

NOTE: Customers are responsible for returning products to the Spanish warehouse. Please ensure that all returned items are packaged securely to prevent damage during transit. We recommend using a trackable shipping service to ensure the safe return of your items. Refunds or exchanges will be processed once the returned products have been received and inspected.

NOTE: In compliance with European consumer protection regulations, specifically Article 16 of Directive 2011/83/EU, it is established that certain products are not eligible for return due to hygiene and health protection reasons. This includes, among others, underwear and swimwear.

Since bikinis and swimwear are considered products that can come into direct contact with the skin, we do not accept returns. This policy is implemented to ensure the safety and well-being of all our customers.

We appreciate your understanding and remind you that it is essential to carefully review sizes and styles before making your purchase. For any inquiries, our customer service team is available to assist you.

To ensure an efficient and transparent return process, we ask our customers to follow these guidelines:

1. Tracking Number and Shipping Company: Any customer wishing to return a product must provide the tracking number and the shipping company used for the item's return. This information is crucial for tracking the return and ensuring that the product has been properly received at our facilities. Without this information, we will not be able to process the return.

2. Refusal to Collect the Order: In the event that a customer decides not to collect their order once it is available for delivery, they will lose the right to return the item. This policy is based on Article 9 of the European Directive 2011/83/EU on consumer rights, which states that the sales contract is deemed terminated only when the consumer has properly exercised their right of withdrawal. Refusing to collect an order is considered a rejection of the sales contract, which prevents the possibility of returning the product.

These policies are designed to comply with European regulations and protect both our business and our customers.

Exchange Policy:

We currently do not offer exchanges. If you would like a different size, color, or style, we recommend returning the original item for a full refund and placing a new order.

Cancellation Policy:

Orders can be canceled within 1 hour of purchase, as all our products are prepared and handcrafted to order. This means we start the process immediately after receiving your order to ensure freshness and quality. To cancel, please contact our customer service. After this time, cancellations and refunds will not be accepted.

Important

If your return arrives with unpaid customs, duties or fees, these amounts will be deducted from your refund.

Defects or irregularities upon delivery

The customer shall have a maximum period of 24 hours from the time of receipt of the product to report any visible defect, transport damage, or irregularity in the condition of the item.

The claim must be submitted through the company’s official customer service channels, providing photographic evidence or any other information necessary to assess the case.

After the 24-hour period has elapsed, claims for visible defects or transport damage will not be accepted, and it will be understood that the product was received in proper condition.

Any subsequent damage or deterioration may be considered the result of use, handling, or storage by the customer and therefore shall not be attributable to the company.

The company reserves the right to evaluate each case and determine whether replacement, repair, or any other applicable solution is appropriate in accordance with this policy.

Legal Notice (EU Law)

This policy applies only to the notification of visible defects or transport damage upon delivery.

In accordance with Directive (EU) 2019/771 on the sale of goods, consumers in the European Union retain their mandatory legal guarantee rights, which cannot be limited by this policy.

These statutory rights apply independently of the 24-hour notification period